E-mails sent using MAPI stuck in Outbox

Here’s some background information. The customer I was migrating was using Microsoft Office 2010 / 2013 on Microsoft Windows Server 2016 using Citrix XenApp 7.15, applications were deployed using automation. There was a published application that used MAPI to send e-mail. During User Acceptance Tests (UAT’s), users complained of e-mail being stuck in their Outbox when pressing send in the published application. As we had to automate the creation of the mailbox prior to published application launch, we had to use a PRF (Outlook Profile file). Unfortunately, in my case there was one…continue reading →